Delivery and Returns
Deliveries are Monday to Friday only, between 9am and 5pm. We cannot guarantee a set time for delivery. Delivery is free for account holders; otherwise a charge of 10% will be incurred.
All large items are delivered flat packed. Please be ensure that if you are assembling items that you abide by the Manufacturer’s instructions, including number of people required to assemble the item.
We require a signature for all deliveries, so please ensure someone is available. If no-one is available our Carrier will leave a card advising that the goods have been taken back to the depot and delivery will be attempted again.
After two failed attempts the goods are returned to our warehouse. If this occurs, any carriage charge that has been paid will not be refunded. If the goods are requested to be dispatched again, a further delivery charge will be made for this and payment must be received before dispatch is made.
We only deliver to Mainland UK. We do NOT deliver to the Scottish Islands or any other countries outside the UK.
Furniture:
Our delivery team will only deliver FURNITURE items to the GROUND FLOOR. You will need to arrange for transportation of the goods yourself to any other floor.
Product Returns:
To return an item just e-mail us via the Contact Us link on the homepage within FIVE WORKING DAYS of receipt of goods and we will arrange for a collection. Damaged items and shortages need to be brought to our attention within THREE WORKING DAYS.
We may accept returns for items not required after 5 days but at our discretion and at less than 100% credit value. Please note that due to health and safety regulations we are unable to accept returns on any food or beverage goods, including biscuits, coffee or water.
How do I make a Return?
All returns must have a returns number before Samson will process them. To make a return please download the Returns form here or contact us via the Contact Us page or telephone 01460 55000. Then repackage the item in the original packaging within FIVE DAYS (including all manuals and component parts) and contact us to arrange collection of goods.
Please do not send in any items by post as this will delay the processing of your return.
Returned products must be in an unused and resalable condition unless they are defective or were damaged upon receipt. Damaged items and shortages need to be brought to our attention within three days.
BUSINESS MACHINES can not be resold if the original box has been opened. Therefore you can not return a business machine if you have opened the box, unless it is damaged or faulty.
We will advise you of the returns number via email, goods will be collected as soon as possible from date of returns number being advised and a credit issued soon after. If you paid by credit/debit card then the refund will go back onto the card paid used.
I have items missing from my order:
If you have items missing from your order please check firstly to see if there is another parcel due to you. You can do this by tracking your order from the ‘my account’ section of the site and clicking the track button.
Please check your email and dispatch note to confirm that an item is not on backorder before raising a query.
If nothing further is expected please inform us via email.
All shortages need to be reported within 3 days from date of delivery.